Topic: Service Design in Practice
Speaker: Mykola Chumak, CEO & Co-founder of IDNT Designing Experience Company (Ukraine) — author of several monographs on banking and customer experience, and an active international speaker on Retail and Service Design.
During the lecture, Mykola will share real-life cases of creating customer-centric services in banking and retail sectors and explain how service design can become a strategic advantage for businesses.
This event is held within the framework of the Memorandum of Cooperation between the State Tax University and the Baltic International Academy (Latvia, Riga).
Date: October 22, 2025
Time: 11:40–13:00 Kyiv time (GMT+2)
Language: English, Ukrainian
Meeting ID: 890 0433 4937
Passcode: 915045
